How it works
One person looks after you from your first message to your last check-up. Here's what happens and when.
Six steps
Six steps, with rough timings
Timings are typical. Your case manager gives you a dated plan once you've chosen a hospital.
- 01
Day 0
Tell us what you need
Fill in a short form. A case manager gets in touch within one working day and sends you a private link for any reports or scans.
- 02
Within a few days
Compare written quotes
With your permission, we ask accredited hospitals for a doctor's opinion and a fixed price. You compare them side by side and decide. No pressure.
- 03
1–2 weeks before
Visa, flights and stay
The hospital sends your visa letter. We help with the visa, book a flexible flight and find a comfortable place to stay near the hospital.
- 04
Arrival day
Arrive in Delhi
We meet you at the airport with a car and a local SIM, and handle the registration paperwork.
- 05
In hospital
Treatment
Your case manager comes to appointments with you, keeps your family updated and checks your bill matches the quote.
- 06
After discharge
Recovery and home
We arrange physio and medicines while you recover, collect your fit-to-fly letter and set up video check-ups once you're home.
Example
A knee replacement, day by day
Steps 4 to 6 for one of the most common trips. Every treatment guide has its own version.
Arrive, tests, meet your surgeonDays 1–2
We meet you at the airport. X-rays, blood tests and a heart check, then a talk with the surgeon and anaesthetist.
SurgeryDay 3
Usually under a spinal anaesthetic. Most people stand with help later that day or the next.
In hospitalDays 4–7
Physio every day: walking with a frame, then stairs. The team watches the wound and your pain.
Recover where you're stayingDays 8–18
A serviced apartment with a lift, near the hospital. Physio visits, stitches out, swelling settles.
Final check and fly homeDays 19–21
A last X-ray and review, your fit-to-fly letter and records, and wheelchair help at the airport.
Recovery care
Care after you leave hospital
After discharge we arrange nursing and physiotherapy visits where you're staying, through vetted local partners, until your surgeon says you're ready to fly.
Day 1
Nurse visit
Wound check and fresh dressing
Daily
Physio in your room
Exercises set by your surgeon
As needed
Medicines delivered
Prescriptions collected for you
Before you fly
Fit-to-fly check
Back to your surgeon for sign-off
Home nursing visits
A qualified nurse checks your wound, changes dressings and watches for problems.
Physio where you're staying
Sessions in your hotel or apartment, following your surgeon's plan.
Medicines and supplies
Prescriptions, dressings and walking aids sorted for you.
One person to call
Your case manager co-ordinates everything and keeps your family updated.
Provided by vetted home-care and physiotherapy partners, and itemised in your written quote. Included in our Assisted and Premium plans, or added to Essential.
Who does what
The hospital and your doctors
Every medical opinion, treatment decision, consent, prescription and clinical bill. Only registered medical practitioners give clinical advice, including on video calls.
Krinav Care Journeys
Everything else: your records and quotes, visa help, travel, your stay, interpreters, bill checks, recovery logistics, compliance paperwork and follow-up scheduling. All set out in our own agreement and invoice.
You
Every decision: which hospital, whether to travel, and when. You pay the hospital directly for treatment, and us a fixed fee you agreed in advance.
Your checklist
What to have ready
Before you fly
- A passport valid for 6+ months
- Recent reports, scans and prescriptions
- The visa invitation letter from your hospital
- Your e-Medical visa (and attendant visas)
- Specialist medical travel insurance
- A flexible return ticket
While you're here
- A local SIM, handed to you on arrival
- Form C registration, filed within 24 hours
- Daily checks of your bill against the quote
- Updates for your family back home
- An accessible stay near the hospital
Going home
- A fit-to-fly letter from your surgeon
- Discharge summary and prescriptions in English
- Medicines and any travel aids you need
- Departure reporting closed with the authorities
- Video follow-ups booked for 6–12 months
Service plans
Plans and fees
A fixed fee, agreed in writing before you pay, covering only our non-clinical services.
Essential
From $500
For independent travellers who want the hard parts handled.
- Case review and quotes from 2–3 accredited hospitals
- A dedicated case manager over WhatsApp and video
- Coordinating your visa invitation letter and e-Medical visa
- Airport pickup and drop-off, plus a local SIM
- Form C and registration compliance
Assisted
Quoted per case
Someone at your side for every hospital day.
- Everything in Essential
- An escort at appointments and daily ward visits
- Daily check of the hospital bill against your quote
- Recovery accommodation booked and vetted for accessibility
- Home nursing and in-room physio after discharge, via vetted partners
- Medicines and dressings sorted for you
- Updates for your family back home
Premium
Quoted per case
Full door-to-door care for complex treatment.
- Everything in Assisted
- A dedicated on-ground escort, on call 24/7
- Private transfers and support for your companion
- Coordination for stretcher, oxygen or wheelchair travel
- 6–12 months of video follow-up with your surgeon
- Optional wellness or sightseeing once you're cleared
Questions
Common questions
If yours isn't here, message us and a case manager will reply.
Is the care as good as at home?
The hospitals we work with are accredited by JCI (which also accredits many US hospitals) or NABH, India's national standard. They do these operations every day, use modern equipment, and doctors and nurses speak English.
Why is it so much cheaper?
Staff, living and legal costs are much lower in India, and hospitals sell treatment as a fixed package. Even with flights and a month's stay, the total is usually a fraction of the US price.
How do you make money?
You pay us a fixed fee, from $500, agreed before you pay anything. You pay the hospital directly for your treatment. We don't take money from doctors or add anything to the hospital's bill.
What visa do I need?
An e-Medical visa, which you apply for online. It usually takes 2–3 days, and up to two people can come with you. The hospital provides the letter you need, and we help with the rest.
What if something goes wrong?
The hospital is responsible for your medical care and has intensive care on site. We stay with you, keep your family informed, and sort out any extra stay, visa extension or travel changes.
How long will I be in India?
About a week for dental work, three weeks for a knee or hip, and three to four weeks for heart surgery. Your plan will give you exact dates.
Will my insurance pay?
Most US plans don't cover planned treatment abroad, and normal travel insurance doesn't either. We recommend medical travel insurance, usually $150–$400, which covers complications and changes.
Free case review
Get a free quote for your treatment
Tell us what you need. We reply within one working day with next steps. Free, and no obligation.
- 1Tell us what you need
- 2Compare written quotes
- 3Decide in your own time